All jobs must be booked in with us first. Once a job is booked in you will be sent conformation that we are willing to take on the job, please only then get the device delivered to us. If you are posting your device please make sure you pack it very well using a solid preferably double walled cardboard box and lots of packing. Please see our shipping section for further details.

Once we receive your device we will complete a condition and safety inspection then identify the repair work needed. You will then be given a report and quote or estimate for the work. Many jobs have fixed prices and if we offer to do it at a fixed price that is all you will pay. If a job is large or complex we may be only able to supply an estimate but we will contact you if anything extra crops up before we go ahead.

You can view our complete price list here.

If you don’t want the work completed there may be an inspection charge and return postage if necessary. See price list.

Please bare in mind that once we have entered into a contract in which us ‘Vintek’ have agreed to carry out work on your device to the best of our ability and that once complete you will be expected to pay the agreed sum. If you have any issues or concerns about a job please contact us as soon as possible and we will do our best to address them.

Due to the age of some devices tracking down and sourcing parts can be problematic. Please don’t assume you can expect to get it back the next day. If there is going to be a significant delay as we have to scour the country or get something specially made or the part just isn’t available we will let you know and you can decide what you want to do.

We can’t be held liable for any losses or damages due to you not having your device operational.

Once the work is completed we will contact you and ask for payment in full. Payment is required once it’s ready and before collection or delivery or after installation, except by prior agreement. If you aren’t able to pay or we aren’t able to contact you after 6 months your device will be disposed of.

We are fully insured and all work is normally covered by a 12 month guarantee which includes all parts and labour and return postage if necessary. So if there are any issues with our work please get in touch and we will do our best to get things sorted. In a few cases we may not be able to offer a full guarantee we will let you know if this is the case beforehand. In exceptional circumstances where we are unable to sort a guarantee related issue a refund may be offered.

We aim to return every device to you in at least as safe a condition as when it left the factory. But please bare in mind that due to their design some vintage electrical items don’t meet modern safety standards. We will advise when this is the case and discuss with you what you would like to do. In some cases we may refuse to repair restore a device if we feel it can’t be made adequately safe.